This Information is Intended for: Faculty, Postdocs, Teaching Assistants
Last Updated: August 11, 2020
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Change #1: Adobe Creative Cloud 2019
If you require your students to use Adobe Creative Cloud for assignments, please know that Adobe Creative Cloud 9 is now available in the following locations: Fine Arts 1301 (macs only), Staller 4255 (macs only), & Melville Library Main SINC Site S1460 (Windows & Macs).
In order to access the software, everyone will need an Adobe ID. If you or your students need help, submit a help request online at service.stonybrook.edu. We recommend you notify your students prior to class that an Adobe ID is required.
Change #2: Adobe Acrobat Reader
When using Adobe Acrobat Reader for the first time, users will have to accept the end-user license agreement (EULA) on each computer they use in the SINC Site. Accounts are deleted after 3 days of inactivity. Once an account is deleted, the EULA will have to be accepted again.
Change #3: MAC OS 10.14 now requires permission from users to use certain program features that need to access System Preferences; You must click "OK"
or even act as an input device in the users' environment. Examples are: an application wants access to the users' contacts in their address book; a pen tablet wants to act as a mouse.
Everyone who uses the SINC Sites (instructors & students) will be prompted when this security feature is necessary:
Request to provide access to documents and data in System Preferences - If prompted, Click OK
If you click "Don't Allow" and need to use that feature, instructors & students will have to submit a ticket at service.stonybrook.edu (or call 631.632.9800) to have your profile reset on that machine:
1. Select: Computer & Device Support
2. Report an Issue
3. In Detailed Description, provide as much information as you can including what app or device you are using or plugging in, a screenshot of the error message, computer, username, time/date, and location, etc.
4. Select the System Name: SINC Site Apple Computer
*Please be careful when using the Instructor machine, it could take up to 2 business days to reset your profile.
Assuming there is another computer available, students can move to a different computer, log in and when prompted click OK.