Connecting to the Virtual SINC Site on an Android tablet

Audience: Faculty, Staff and Students

This KB Article References: Virtual SINC Site
This Information is Intended for: Faculty, Staff, Students
Last Updated: April 06, 2021
Average Rating: Not Rated
Your feedback is important to us, help us by logging in to rate this article and provide feedback.


  • A Wi-Fi or wired Internet connection or a 5G cellular connection.  3G/4G may work, but can be slow and unstable.
  • Android 5.0 (Lollipop) or later.
  • Download the VMware Horizon Client from the Google Play Store.

One important thing before continuing

  • Caution! There is a 30 minute idle timeout.  A warning message will appear that time is running out.  Be aware that you may be leaving unfinished projects alone too long.  You will lose your work!
  • Professors or anyone listed as teaching classes have a 3 hour timeout.

Installing VMware Horizon Client

  • Search for and open the Google Play Store.  Everyone's tablet may be different but the Play Store icon will be the same.


  • In the Google Play Store search type "VMware Horizon Client" and begin search. 
  • The search window may change once you begin typing.



  • You'll then be taken to the application page were you can get the application.  Please click on "Install".


  • You should now see a new app icon in your tablet's list of apps


Installing the VMware Horizon Client

  • Opening the VMware Horizon Client for the first time will present you with 2 security prompts by your Android tablet.  You won't be asked these questions again.
    • "Allow Horizon to make and manage phone calls?"  This question is really asking if you want the VMware Horizon Client to connect to the internet. 
    • Please touch "Allow".
    • Selecting "DENY" will cause the VMware Horizon Client to open and close immediately.


  • "Allow Horizon to access photos, media, and files on your device?"  This is asking you want the ability to transfer files to and from the Virtual SINC Site. 
  • Please touch "Allow" if you want to.   You can change this later as well.


Using the mobile Virtual SINC Site

  • Opening the VMware Horizon Client for the first time will be presented with a screen asking what server to connect to.
  • Enter where it says Server Name or Address and Virtual SINC Site where it says Server Description (optional).
  • Touch the Connect button underneith.


  • Launching the client later opens differently.  Touching the icon Virtual SINC Site will initialize a connection.


  • After starting a connection, it will then ask for login information.
  • For the User Name field, please enter your NetID.  and enter your password in the Password field.
  • Touch Connect to continue


  • You'll get prompt from DUO giving 3 choices.  Pick one that you prefer to get your 2-factor authentication prompt. 
  • If you have issues, make sure your DUO account is set correctly by going to


  • A 2nd login prompt will come up that looks similar to the 1st.   This time it is only asking for your password.


  • Now 3 virtual desktop assignments will be presented.  Touch on one to launch a Windows 10 desktop to begin working on your project.
  • Please be patient.  It may take 1 or 2 minutes for the virtual desktop to load up.




Logging Off

  • There are 2 ways to logoff from a desktop
    • One is to log off from the Start Menu:
    • Click on the Windows logo in the extreme lower left corner of your virtual desktop window.  Then, click on the little person icon in a circle and select Sign Out.


  • The other is to simply click on the Log Off button in the virtual desktop:

Access local data on tablet




Additional Information

There are no additional resources available for this article.

Provide Feedback

Your feedback is important to us, help us by logging in to rate this article and provide feedback.

Sign in with NetID

Getting Help

The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Quick Ticket

Supported By

Academic Technology Services