Connecting to the Virtual SINC Site on a Mac

Audience: Clubs, Faculty, Staff, Students and Teaching Assistants

This KB Article References: Virtual SINC Site
This Information is Intended for: Clubs, Faculty, Staff, Students, Teaching Assistants
Last Updated: June 07, 2021
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One important note before continuing

  • Caution! There is a 30 minute idle timeout.  A warning message will appear that time is running out.  Be aware that you may be leaving unfinished projects alone too long.  You will lose your work!


Installing VMware Horizon Client

  • Go to the following URL to download the VMware Horizon Client
  • Look for and download the VMware Horizon Client for macOS
  • In your downloads open the file VMware-Horizon-Client-XXXX-XXXX-XXXXXXXXXX.dmg
  • Click on the button "Agree" to begin the install.


  • In this next window, drag and drop the VMware Horizon Client icon onto the Applications icon


  • You can find the VMware Horizon Client by frist clicking ok Go in the macOS Menu Bar at the top of your screen, then clicking on Applications.


  • A Finder window will open.  Scroll through the right window pane until you see the VMware Horizon Client.


  • Upon launching the VMware Horizon Client, you'll get a window by macOS questioning if it is safe to open it.  It is safe so click on Open to continue.


  • A second one time prompt will open asking to start remote USB services.  Press Continue.


  • This next security prompt is hidden behind another asking to connect to a server.
  • Attempting to enable the feature being blocked via this window is too combersome.   Cancel out of all windows.


  • Instead open System Preferences from the macOS Launchpad at the lower right part of the screen.
  • Within System Preferences locate Security & Privacy control panel.
  • In the left window pane of Security & Privacy look for Accessibility.
  • First click on the padlock in the lower left corner to unlock it. Enter the user name password of a macOS account with administrator privileges
  • Once the padlock is unlocked, place a checkmark next to the VMware Horizon Client in the right window pane.


  • Do not leave Security & Privacy.  Scroll down on the left side and look for Full Disk Access and click on it.
  • Place a checkmark next to VMware Horizon Client.
  • Click on the padlock once more to restore the lock.
  • Exit out of Security & Privacy.


Using the Virtual SINC Site full desktop interface

  • When opening the VMware Horizon Client, you'll immediately be prompted to enter a name of a connection server.
  • In the input box enter:     as shown below:
  • The will cause the large button with a "+" labeled "New Server" to be replaced with a button labled "".
  • If you need to add an additional connection, you can do so by clicking on the smaller button with a "+" directly above.


  • Pressing on the button "Connect" will then bring up another window as shown below:
  • For "User name"  enter your NetID and enter your password in the "Password" field.


  • You'll get prompt from DUO giving 3 choices.  Pick one that you prefer to get your 2-factor authentication prompt. 
  • If you have issues, make sure your DUO account is set correctly by going to


  • A 2nd login prompt will come up that looks similar to the 1st.   This time it is only asking for your password.


  • What you will then see are what virtual desktops are available to you.  Double click on one to lauch it.



Ending your session

  • There are 2 ways to logoff from a desktop
    • One is to log off from the Start Menu:
    • Click on the Windows logo in the extreme lower left corner of your virtual desktop window.  Then, click on the little person icon in a circle and select Sign Out.


  • The other is to simply click on the Log Off button in the virtual desktop:




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