Canceling a Service Portal Ticket Without Saving

Audience: Clubs, Faculty, Guests, Researchers, Staff, Students and Teaching Assistants

This KB Article References: ITSM (IT Service Management)
This Information is Intended for: Clubs, Faculty, Guests, Researchers, Staff, Students, Teaching Assistants
Last Updated: June 16, 2016

Perhaps you choose the wrong Service Catalog item and want to cancel the ticket you started.

You can cancel a ticket without saving it by clicking on the X in the Request tab at the top of your screen. 

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The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

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