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  1. Support Solutions, and equipment which will no longer be available for loan. ... & Support Solutions will cycle out older format equipment and cease ... Technologies core mission. Please refer back to this article for a listing ...
  2. Having an issue with one of our services? Looking for documentation? Interested in training? DoIT has a number of resources available for our different services to help you better use them to meet your needs. 

  3. on using certain types of equipment. Instructors may also obtain help guides ... a variety of portable equipment to Faculty and Full-Time Staff for classroom ... Equipment is loaned on a first-come, first-serve basis, according ...
  4. By Customer Engagement and Support Customer Engagement and Support Help Portal ...
  5. of an academic semester. Portable Equipment available for request from Service ... support and training for all classroom equipment installed within General Purpose Classrooms, and for all portable equipment loaned from each of our ...
  6. will then be notified that your update is available.  This update will take place ... without needing administrative rights.  To learn more,  check out this KB article! Frequently Asked Questions Customer Engagement and Support Customer ...
  7. Most SINC Sites may be reserved for classes. In addition, some computer classrooms are reserved exclusively for course use and are not used as open labs for students.

  8. Classroom Technology & Support Solutions provides numerous services to enhance and facilitate classroom instruction. Service counters in the Javits Lecture Center, the Health Sciences Center, and Frey Hall each provide different aspects of support.

  9. https://it.stonybrook.edu/help/kb/installing-and-signing-into-the-zoom-application-client *Some features only work in the Zoom Client.   Troubleshooting ... https://it.stonybrook.edu/help/kb/installing-and-signing-into-the-zoom-application-client Learn more about Getting Started with Zoom Ensure that you ... account? In this article you will learn how to properly log into the Zoom Web ...
  10. As you are aware, we are changing our Learning Management System (LMS) from BlackBoard to Brightspace. For the Fall 2022 semester, you will have the option to use either tool.

  11. Assistants All Macintosh SINC Sites are equipped with a general pool ... and Support Customer Engagement and Support Help Portal Not Rated ...
  12. Certain employees may need mobile communication devices to support the legitimate business requirements of campus departments in achieving the University's objectives for excellence in education, healthcare, and research. It is essential to note that employees of Stony Brook University, utilizing Research Foundation or State funds, are prohibited from procuring telephone equipment, supplies, or services from local cellular service provider stores or service centers. Any requests for equipment, service, or user name changes with wireless service providers must adhere to this procedure. Personal use of the University’s mobile communication equipment and services is strictly prohibited. 

  13. https://it.stonybrook.edu/help/kb/installing-and-signing-into-the-zoom-application-client More information about Zoom's Waiting Room. Sign into the Zoom ... This article will show you how to migate that barrier by implementing ... Engagement and Support Customer Engagement and Support Help Portal Not Rated ...
  14. WolfieNet-Secure is Stony Brook University's recommended wireless network on West Campus, Southampton, Manhattan, and parts of East Campus. It is available to all faculty, students, and staff. New locations continue to be added as wireless technology and equipment continues to be upgraded and enhanced in order to handle the growing number of devices seeking to connect to the network. For visitors to the University, WolfieNet-Guest is the recommended network to use.

  15. Assistants All Windows SINC Sites are equipped with a general pool of software. ... Engagement and Support Customer Engagement and Support Help Portal Not Rated ...
  16. To prevent the inadvertent transfer of sensitive and/or personal data to unauthorized parties, the New York State Office of General Services (NYS-OGS) requires all surplus IT equipment to be cleansed of all data before disposing or repurposing. It is expected that all data be erased from the hard drive (and any other media) in such a manner that it cannot be recovered. Customer Engagement and Support can provide this service on an as-needed basis. It is recommended that when repurposing equipment (e.g. moving machines between personnel or departments), that the machine be cleaned of any University data before the swap.

  17. This is a general help guide for all classrooms with this style touch panel. While the steps and location of buttons are the same regardless of which style room you are in, there may be slight discrepancies in font, color, options and icons, dependent on the slight differences in hardware.

    For specific details about your classroom, please refer to the Installed Classroom Equipment Guide or contact AV.

  18. This is a general help guide for all classrooms with this style touch panel. While the steps and location of buttons are the same regardless of which style room you are in, there may be slight discrepancies in font, color, options and icons, dependent on the slight differences in hardware.

    For specific details about your classroom, please refer to the Installed Classroom Equipment Guide or contact Classroom Technology & Support Solutions.

  19. In an effort to maintain efficiency and reliability of computer equipment at Stony Brook University, DoIT's Customer Engagement and Support department has instituted software support standards.

  20. Commonly referred to as Echo, Echo360 is a versatile and reliable system that automatically captures lectures and converts classroom voice, video, and visual-aids into high-quality media files. These media files can be accessed online from devices such as tablets, phones, and computers. Instructors can also utilize Universal Capture (Personal), which allows them to record from their own computers.

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