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  1. Students, Teaching Assistants Choosing the Service Catalog item for your issue ... to provide you with quicker service. Below are the Service Catalog items ...   Submitting a Service Request Supported By Customer Engagement and Support ...
  2. Browse the software titles available for use on campus or purchase through campus affiliated programs. 

  3. Academic Technology Services Services, training, and support for all ... ?  Academic Technology Support offers services, training, and support ... (631) 632-9800 Submit a ticket Support Services None ITSM Quick Link ...
  4. Kace allows users to install pre-approved software packages on their Stony Brook managed Windows computers at their convenience.

  5. For the fastest response, log in to the Service Portal with your NetID and password to report issues or make requests for IT services.
    The DoIT Service Desk will be prioritizing answering help tickets submitted through the Service Portal.

     

  6. NetID and NetID password Choose a Service Catalog item Fill out the form ... an Issue. (Do select the most appropriate Service Catalog item to more quickly ... Catalogs Cancelling a ticket without saving it Supported By Customer ...
  7. DoIT offers over 130 IT related services to our faculty, staff, students, clubs and guests. Browse through our catalog below or quickly launch to one of our featured services:

  8. Academic Technology Services and Classroom Technology & Support Solutions (formerly AV Services) are now part of DoIT’s Customer Engagement ... https://service.stonybrook.edu Customer Engagement and Support Customer Engagement and Support Help ...
  9. If you've been redirected to this page, then there was a problem accessing a Shibboleth-protected service. 

  10. In an effort to maintain efficiency and reliability of computer equipment at Stony Brook University, DoIT's Customer Engagement and Support department has instituted software support standards.

  11. Certain employees may need mobile communication devices to support the legitimate business requirements of campus departments in achieving the University's objectives for excellence in education, healthcare, and research. It is essential to note that employees of Stony Brook University, utilizing Research Foundation or State funds, are prohibited from procuring telephone equipment, supplies, or services from local cellular service provider stores or service centers. Any requests for equipment, service, or user name changes with wireless service providers must adhere to this procedure. Personal use of the University’s mobile communication equipment and services is strictly prohibited. 

  12. Classroom Technology & Support Solutions provides numerous services to enhance and facilitate classroom instruction. Service counters in the Javits Lecture Center, the Health Sciences Center, and Frey Hall each provide different aspects of support.

  13. for computer drop-off service are as follows: Windows Computers Operating ... Drive: 64 GB Supported By Customer Engagement and Support Customer Engagement and Support Help Portal Not Rated ...
  14. Wiring diagrams and drawings for:

    Small, Medium, Large Conference Rooms

    Classrooms, Lecture Halls, & Discussion Rooms

  15. online using a Cloud service.   Teacher Candidate edTPA Support Services ... visualizers may be requested from the Service Counter location supporting ... services.  Teaching Learning Lab Supported By Classroom Technology & ...
  16. Using the Self Service  app from the applications folder will allow you to install or re-install applications without needing administrative rights.  This is only available for Macs that are managed by DoIT. 

  17. Kace Self-Service Portal Staff You can download certain applications ... Desktop Client Go to the  KACE Self-Service Portal:   ... OK  on the popup that will appear:   Supported By Customer Engagement ...
  18. to turn it on in the Zoom Web Portal.  Note: to use this service both host ... these instructions to turn on the Live Transcription service and learn how to use it.   Make sure the Live Transcription service is turned on in the Zoom Web ...
  19. regarding our cable TV entertainment services. After analyzing the usage data, ... Therefore Apogee services, including cable TV and HBO Max, will conclude ... of the University’s cable TV service has dropped significantly over the past ten years. ...
  20. In an effort to maintain efficiency and reliability amongst computing equipment on the Stony Brook University Campus, the Division of Information Technology's Customer Engagement and Support department has instituted Hardware Support Standards.

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