TLT Student Help Desk

The TLT Student Help Desk assists students, faculty and staff in utilizing different technologies available at Stony Brook University and in the SINC Sites. The student consultants who work for the TLT Help Desk offer help to users in person, over the phone, through email  and live chat. The TLT Student Help Desk is equipped to answer questions and troubleshoot common problems.  If a consultant is unable to help with a problem, they will create and submit a trouble ticket which will be forwarded to the appropriate DoIT staff member for review.

Student Help Desk Consultants Responsibilities


Assist Stony Brook students with account problems

On the following information systems:

•Student email
•Blackboard
•SOLAR
•Printing, Pharos & Print From Anywhere
•MySBfiles
•NetID username and password issues


Develop and provide Technology Workshops for SB students

These workshops include:

•Software Workshops using Microsoft Applications (Powerpoint, Excel, etc)
•Software Workshops using Adobe Applications (Dreamweaver, Fireworks, Photoshop, etc)
•Web Development (HTML, CSS, etc)
•Computer Technology Orientation Workshops

Contact Client Support

Contact Client Support for issues with personal computers or problems experienced outside of a SINC Site such as:

Wireless connectivity issues


Virus and spyware removal


Operating system repairs and upgrades


Software installation

Client Support is located on the 5th floor of the Melville Library (Room S-5410)

Phone: (631) 632-9800

Email: supportteam@stonybrook.edu

Frequently Asked Questions

How do I contact the TLT Student Help Desk?

Teaching, Learning + Technology (TLT)
Student Help Desk
Melville Library, 1st Floor

Main Library SINC Site (S-1460)

Teaching and Learning Lab (S-1430)

Phone: (631) 632-9602
E-Mail: helpme@stonybrook.edu
Live Chat: Chat Live with the TLT Student Help Desk!

Some of the issues we can assist with:

    • Gmail, MySBMail & Sparky (Student E-Mail)
    • SINC Sites (Computer Labs)
    • NetID Issues
    • Printing
    • Blackboard
    • File Storage Questions

TLT Student Help Desk Hours

Monday - Wednesday10 a.m. - 10 p.m.Main Library SINC Site S-1460
Thursday10 a.m. -8 p.m.Main Library SINC Site S-1460
Friday10 a.m. - 3 p.m.Main Library SINC Site S-1460
Saturday1 p.m. -8 p.m.Main Library SINC Site S-1460
Sunday1 p.m. -11p.m.
Main Library SINC Site S-1460

Help Desk hours are subject to change due to circumstances beyond our control.

SINC Sites (Public Computer Labs)
Student Consultants are available in all of our SINC Sites.

 

Where do I go if I need help in a SINC Site?

During open lab hours, Student Consultants will be on duty in all SINC Sites to answer questions and troubleshoot problems that you may encounter.  If they are unable to answer your questions or resolve your issues, they will be able to point you in the right direction or escalate your issue to a staff member. 

Need Assistance?


Student Help Desk