The TLT Student Help Desk assists students, faculty and staff in utilizing different technologies available at Stony Brook University and in the SINC Sites. The student consultants who work for the TLT Help Desk offer help to users in person, over the phone, through email  and live chat. The TLT Student Help Desk is equipped to answer questions and troubleshoot common problems.  If a consultant is unable to help with a problem, they will create and submit a trouble ticket which will be forwarded to the appropriate DoIT staff member for review.

Student Help Desk Consultants Responsibilities

Assist Stony Brook students in person and/or on the phone with account problems on the following information systems:

  • Student email
  • Blackboard
  • SOLAR
  • Printing, Pharos & Print From Anywhere
  • MySBfiles
  • NetID username and password issues

In addition, the TLT Help Desk develops and provides Technology Workshops for SB students. These workshops include:

  • Software Workshops using Microsoft Applications (Powerpoint, Excel, etc)
  • Software Workshops using Adobe Applications (Dreamweaver, Fireworks, Photoshop, etc...)
  • Web Development (HTML, CSS, etc...)
  • Computer Technology Orientation Workshops

Contact Client Support

Contact Client Support for issues with personal computers or problems experienced outside of a SINC Site such as:

  • Wireless connectivity issues
  • Virus and spyware removal
  • Operating system repairs and upgrades
  • Software installation

Client Support is located on the 5th floor of the Melville Library (Room S-5410)

Phone: (631) 632-9800

Email: supportteam@stonybrook.edu

Supported By

Student Help Desk
helpme@stonybrook.edu
(631) 632-9602
Chat Live with the TLT Student Help Desk!