The Client Support Service Center, located on the fifth floor of the Melville Library (Room S-5410), offers IT-related assistance to faculty, staff, and students. Customers can walk in, drop off their computers for service, call, or write in for assistance Monday through Friday, 9 a.m. - 5 p.m.
Computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled in the Client Support walk-in center.
Students with computer issues that will take more than 30 minutes to resolve are encouraged to drop off their machines at the Client Support Service Center. A team of technicians will be able to assist with virus/spyware removal, operating system installs/repairs, as well as diagnosing more advanced hardware issues. All registered students are eligible to drop off their personal desktop or laptop computers at no extra charge since service is provided as part of the University's Technology Fee.
The Client Support Service Center offers limited hardware repair services (hard drive and memory replacement). Should Client Support diagnose any other hardware issues, it is the responsibility of the student to contact an outside vendor for out-of-warranty repairs (e.g. Geek Squad, EasyTech, etc.) or their computer's manufacturer for repairs under warranty. The following is a list of most major computer manufacturers and their technical support contact information:
- Acer: 1-800-816-2237
- Apple: 1-800-275-2273
- Asus: 1-888-678-3688
- Compaq: 1-800-OK-COMPAQ (1-800-652-6672)
- Dell: 1-800-822-8965
- HP: 1-800-HP INVENT (1-800-474-6836)
- IBM: 1-800-IBM-4YOU (1-800-426-4968)
- Sony: 1-888-476-6972
- Toshiba: 1-800-457-7777