Support Services

Audio Visual Services

Audio Visual Services provides numerous services to enhance and facilitate classroom instruction. Service counters in the Javits Lecture Center, the Health Sciences Center, and Frey Hall each provide different aspects of support.

For Use By: Faculty, Staff, Students, Teaching Assistants (TA's)

Classroom Equipment & Consumable Supplies

General Purpose Classrooms (GPCs) have different configurations of installed equipment. Audio Visual Services provides support, training, troubleshooting, and maintenance of these systems.

For Use By: Faculty, Staff, Students, Teaching Assistants (TA's)

Classroom Finder

DoIT's Teaching, Learning + Technology department created a web-based classroom finder tool to assist in the selection of TLT-supported classrooms.

For Use By: Faculty, Staff, Teaching Assistants (TA's)

Client Support Service Center

The Client Support Service Center, located on the fifth floor of the Melville Library (Room S-5410), offers IT-related assistance to faculty, staff, and students. Customers can walk in, drop off their computers for service, call, or write in for assistance Monday through Friday, 9 a.m. - 5 p.m.

For Use By: Faculty, Staff, Students

Faculty Center

The Faculty Center is the initial point of contact for instructors interested in improving the quality of their teaching, dealing with a difficult classroom issue, or interested in assessing student learning.  As the faculty "Front Door," of the Teaching, Learning + Technology (TLT) organization, the center draws on the expertise of professionals specializing in classroom technology, academic software, course delivery, online video conferencing, multimedia development, best practices in teaching and learning, and much more. 

For Use By: Faculty, Teaching Assistants (TA's)

Faculty/Staff Computer Support

Client Support is the primary computer support group for Faculty/Staff members. Support is offered through the Client Support Service Center, located on the fifth floor of the Melville Library, Room S-5410. Walk-In hours are 9a.m. to 5p.m., Monday through Friday. In addition to Client Support, many departments, schools, and colleges are supported by IT partners, who work closely with DoIT to assist users. Please contact your IT partner before contacting Client Support for assistance.

For Use By: Faculty, Researchers, Staff

Project Management Office (PMO)

For Use By: Faculty, Staff

Research Technologies

To support the Stony Brook research community, DoIT developed Research Technologies to act as a liaison with campus researchers and offer technical expertise and the opportunity to collaborate with a variety of IT leaders and IT partners. Its core mission is to focus on listening, collaborating, developing, and integrating technology offerings to those campus community members conducting research.

For Use By: Faculty, Researchers, Staff, Teaching Assistants (TA's)

SBU 311 App

Use this app to quickly and easily request ROUTINE maintenance in the residence halls. The SBU 311 App allows you to choose your exact location in the SBU residence halls and take a picture of the problem. You can even track the progress of your work request from your mobile phone!  

For Use By: Students

SBUFind

SBUFind is a single, Google-like interface to search all Stony Brook University library collections.

For Use By: Faculty, Guests, Researchers, Staff, Students, Teaching Assistants (TA's)

TLT Student Help Desk

The TLT Student Help Desk assists students, faculty and staff in utilizing different technologies available at Stony Brook University and in the SINC Sites. The student consultants who work for the TLT Help Desk offer help to users in person, over the phone, through email  and live chat. The TLT Student Help Desk is equipped to answer questions and troubleshoot common problems.  If a consultant is unable to help with a problem, they will create and submit a trouble ticket which will be forwarded to the appropriate DoIT staff member for review.

For Use By: Faculty, Staff, Students

Training and Development

For Use By: Clubs, Faculty, Researchers, Staff, Students, Teaching Assistants (TA's)

Workshops

For Use By: Faculty, Staff, Students