Stony Brook University is administering its first-ever, campus-wide, comprehensive IT services survey in order to develop outcomes-based benchmarking that will help us know where improvements need to be made in order to serve the community better.
Students, faculty and staff from all areas except Stony Brook Hospital were sent a link to the TechQual+ Survey via email from Interim CIO Chuck Powell during the week of Feb. 11, 2013. A separate survey was sent to the educational and research areas of Stony Brook Medicine from Associate CIO for Health Sciences Andrew White in April 2013.
Students, faculty, and staff from the University will be asked to provide an anonymous quality assessment of technology services offered within three main categories:
Survey respondents will be asked to rate their minimum service level expectations, desired service level expectations, and their opinion of current service levels for each question. At the end of this brief survey that should take no more than 10 minutes to complete, respondents will be given an opportunity to answer three open-ended questions. Throughout the survey, there are links that respondents can click to elaborate on specific issues.
Stony Brook is utilizing the TechQual+ Project survey tool - a common survey instrument for assessing critical IT service outcomes that are expected by students, faculty, and staff and are generalizable across all types of higher eduction institutions. When all surveys have been submitted, Stony Brook will be able to compare its data against a peer database, providing meaningful comparisons of IT service outcomes across the broad spectrum of higher education institutions, making this TechQual+ survey particularly useful for benchmarking.
Note -- The entire survey is hosted off-campus, so please understand that your survey link will lead you to the TechQual+ Survey site.
Stony Brook emailed the first survey out to the campus community on Tuesday, Feb. 12, 2013 and allowed each user four weeks to complete it. The survey that was emailed out to Stony Brook Medicine educators and researchers in April closed on May 15, 2013. To encourage the highest possible response rates, reminder emails were sent to those who had not yet completed the survey.
DoIT will share the aggregated results of the survey with the entire community by publishing them here on this website in the near future. Comparative data for large sub-populations (for example, how student responses compare to staff responses) will be provided.