Troubleshooting Tips for Skype for Business

Audience: Clubs, Faculty, Researchers, Staff, Students and Teaching Assistants

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This Information is Intended for: Clubs, Faculty, Researchers, Staff, Students, Teaching Assistants
Last Updated: August 11, 2020
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Skype for Business

Profile Picture

You can't insert a picture or profile picture option is greyed out:

  • Profile pictures require an Office365 mailbox to be assigned to users. Currently, mailboxes are not assigned to user because campus mail is Google not Office 365.

Connecting with Regular Skype Users

Connections (IMs, Calls, Video Calls, and friend requests, too) with regular Skype users may not work unless the regular Skype user is connecting with either the Skype for Windows desktop client or Skype for Mac.

 

Camera isn't working on a Mac

If the camera does not work on your MAC: 

  1. Go into System Preferences > Security and Privacy
  2. Unlock the screen with an admin account and password
  3. Go into the camera item on the left side and select it. The programs that want access to the camera should be listed in the middle of the screen, check the box for Skype For Business.

 

iPad (iOS) Skype for Business app Certificate Error

If you see the certficate error when signing into the Skype for Business iOS app:  "We can't verify the certificate from the server. Please contact your support team." you'll need to make your browser "trust" this server. 

  1. Open this page on your iPad
  2. Download this  .crt file on your iPad
  3. Install the profile at the prompt
  4. Tap install again at the warning
  5. Confirm install by tapping install a 3rd time

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