Troubleshooting SOLAR Login Errors

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Enabling Javascript in Your Browser

Internet Explorer

  1. From your browser window, click on the 'Tools' menu and select 'Internet Options'.
  2. Click on the 'Security' tab.
  3. Click on 'Default Level'.

Mozilla FireFox

  1. From your browser window, click on the 'Tools' menu and select 'Options'.
  2. Click on the 'Content' tab.
  3. Click on 'Enable JavaScript'.

Safari - Apple Macintosh

  1. Click Safari and select 'Preferences'.
  2. Click on Security Tab and 'Enable JavaScript'.

Instructions for Correcting Your Time, Date and Time Zone

On Windows XP

  1. Double click on the time in the lower right corner of the screen. If no time is displayed, go to Control Panel and click on Time & Date.
  2. Click on Time Zone tab. Set time zone to the time zone that you are presently in. When you are on the Stony Brook campus, the time zone should be set to Eastern Time (US & Canada). At the bottom, check on the option Automatically Adjust Clock for Daylight Savings Changes.
  3. Click on on Date & Time tab. Set month, day, year, hours, minutes to the time and date of the time zone you are presently in. The same one you set in Step 2.
  4. Click OK.

On Windows 7/Vista

  1. Right click on the time in the lower right corner of the screen and select Adjust Date/Time.
  2. Click on the Change Time Zone button. Set the time zone to the time zone that you are presently in. When you are on the Stony Brook campus, the time zone should be set to Eastern Time (US & Canada). Underneath, check on the option to Automatically adjust clock for Daylight Saving Time.
  3. Click OK.
  4. Click on the Change Date and Time button. Set month, day, year, hours, minutes to the time and date of the time zone you are presently in.
  5. Click OK and then OK again.

On Mac OSX

  1. Click on Apple. Click on System Preferences and then Date & Time.
  2. Click on the Time Zone tab. Set time zone to the time zone that you are presently in. At the bottom, check on the option Automatically Adjust Clock for Daylight Savings Changes.
  3. Click on Date & Time tab. Set month, day, year, hours, minutes to the time and date of the time zone you are presently in. The same one you set in Step 2.
  4. Click OK.

Instructions for Correcting Your Computer's Language

Internet Explorer

  1. From your browser window, click on the 'Tools' menu and select 'Internet Options'.
  2. Make sure you are on the 'General' tab and click on the 'Languages' button.
  3. If English is there in the box, select it and click 'Move Up' until it is at the top of the list.
  4. If English is NOT there in the box, click 'Add.' Select 'English (United States)' from the list and click OK. Select it and move it up to the top of the list using the 'Move Up' button.

Mozilla FireFox

  1. From your browser window, click on the 'Tools' menu and select 'Options'.
  2. Click on 'Advanced.'
  3. Make sure you are on the 'General' tab.
  4. Go down to 'Languages' and click on 'Choose.'
  5. If English/United States [en-us] is there, select it and click 'Move Up' until it is at the top of the list.
  6. If English/United States [en-us] is NOT there, select it from the drop-down menu and click 'Add.' When it shows up in the box, select it and move it up to the top of the list using the 'Move Up' button.

Content Last Updated: Tue, 01/28/2014 - 1:29am

Supported By

Client Support
(631) 632-9800

Applies To

Faculty
Staff
Students