Troubleshooting Authentication / Log in Failure with Systems that Require Two-Step Login
This KB Article References:
VPN,
Duo Security Two-Step Login
Created: 06/02/2017 Last Updated: 04/08/2024
If you received the error like: Authentication failure: Invalid username or password" after you've correctly entered in your NetID and password, you maybe locked out of Duo Security two-step login. This can happen with any system that requires two-step login.
Example of authentication failure:
Please call 2-9800 or submit a service ticket so that a Duo Administrator can unlock your account.
Ensure that your default device is available to you when you log in and if necessary update your Duo settings so that you have a default device available:
Managing Your Duo Devices and Settings
